Seamless Support for Hospitality Teams

Pinzone Hospitality offers tailored support for hospitality businesses of all kinds, from private clubs to resorts.

Let us handle the work behind the scenes. We fill in the gaps, keep things moving, and deliver results, so you don’t have to manage every detail.

Resorts &
Destination Properties

Private Clubs

Event Production
& Planning Teams

Corporate
Event Planners

Restaurants
& Catering
Companies

Boutique Hotels

Event Venues

Trusted by Leading Venues
and Hospitality Brands

Strategic Support,
Tailored for Hospitality

We partner with in-house teams to help boost sales, elevate guest experiences, and take the pressure off your plate, so you can focus on what you do best.

  • Foundational or ongoing consulting to build systems, structure, and clarity into your sales operations.

    • Deep-dive strategy call

    • Sales team roles + SOP mapping

    • Membership strategy review

    • Messaging + offer positioning

    • Retention + upsell planning

    • Quarterly or monthly support available

    Best for leaders ready to go from reactive to revenue-generating with confidence.

  • Sales strategy, lead generation, and system optimization to grow your revenue and brand presence.

    • Sales funnel audits + optimization

    • Lead generation systems + templates

    • Follow-up workflows + automation recommendations

    • Pipeline management strategy

    • Custom sales messaging (email, DM, event)

    • Monthly strategy check-ins and reporting

    This service is ideal for clubs, venues, and hospitality brands looking to grow intentionally — without chasing leads blindly.

  • In-person or virtual evaluations to assess service delivery, guest journey, and frontline performance.

    • Mystery inquiry (web, email, phone)

    • On-site secret shop or virtual evaluation

    • Full report card with qualitative feedback + scoring

    • Staff interaction review + hospitality insights

    • Recommendations for service training or SOP refinement

    Think of this as your guest experience truth serum — no fluff, just actionable insights.

  • Your remote sales partner — managing follow-ups, proposals, and lead nurturing behind the scenes.

    • Inbound lead follow-up

    • CRM entry + tracking

    • Proposal and contract drafting

    • Calendar coordination + booking

    • Email communication (brand-aligned)

    • Weekly sales updates + reporting

    This service helps busy teams stay responsive, close more leads, and reclaim time.

  • Professional, brand-aligned support for hospitality trade shows or industry events — no more flying blind.

    • In-person event presence

    • Booth lead capture + engagement

    • Brand education and positioning support

    • Pre-show briefing + post-show recap

    • Lead hand-off with follow-up guidance

    Whether you're a solo founder or short-staffed, we make sure your booth works for you.

  • Professional, brand-aligned support for hospitality trade shows or industry events — no more flying blind.

    • In-person event presence

    • Booth lead capture + engagement

    • Brand education and positioning support

    • Pre-show briefing + post-show recap

    • Lead hand-off with follow-up guidance

    Whether you're a solo founder or short-staffed, we make sure your booth works for you.

See an Example of a
Secret Shopper Report

Get a firsthand look at how we evaluate guest experience. This sample report highlights real insights we’ve delivered, covering service moments, presentation, and areas for improvement.

A Simple, Clear Process That Works

01

Book a Discovery Call

We learn about your goals, audience, and guest experience.

02

Receive a Custom Plan

You’ll get a proposal with exactly what you need.

03

Execute & Scale

We get to work and keep you updated with real results.

  • “Mary is the rare mix of sharp, strategic, and easy to work with. She helped us refocus our sales process and get results — fast.”

Led by Experience.
Driven by Results.

Pinzone Hospitality isn’t just a consultancy—we’re your strategic partner for driving meaningful growth in hospitality.

We specialize in sales growth, business development, and venue strategy for hospitality brands ready to scale.

Whether you’re managing a private club, launching a membership program, or repositioning an existing venue, we bring the structure and polish to help you level up.

Our approach is tailored and hands-on. We can serve as your white-glove representative, behind-the-scenes strategist, or growth advisor, depending on where you are in your journey. With proven systems, sharp industry insight, and an unwavering commitment to guest experience, we help turn potential into performance.

About Mary Pinzone.

Mary Pinzone is the founder of Pinzone Hospitality Consulting, where she brings decades of expertise in business development, sales management, event planning, and hospitality partnerships. Known for her keen eye for growth opportunities and her ability to build lasting client relationships, Mary helps hospitality businesses elevate performance and unlock their full potential.

Her career spans across private membership clubs, hotels, restaurants and event venues, where she developed a deep understanding of the challenges and opportunities unique to the hospitality industry. From leading sales teams to designing impactful customer experiences, Mary has a proven record of driving revenue while maintaining a strong focus on guest satisfaction.

Mary launched Pinzone Hospitality with a mission: to provide personalized consulting services that combine strategic insight with hands-on support. Whether it’s creating a sales development plan, evaluating service through mystery shopping, or building strong industry partnerships, she approaches every project with professionalism, creativity, and dedication.

Have Questions?
We've Got Answers.

Here’s what most clients ask before getting started. If you don’t see your question here, we’re just a message away.

  • We provide expert support only when you need it. No salaries, no overhead. You get senior-level experience without the commitment of a full-time hire.

  • We partner with hotels, resorts, private clubs, event venues, and hospitality groups looking to grow membership, boost sales, or refine guest experiences.

  • Yes. Whether it’s launching a new program, preparing for peak season, or filling a temporary gap on your team, we adapt to your timeline and goals.

  • That’s common. We’ll start with a discovery call, learn about your challenges, and outline practical next steps. You’ll walk away with clarity on how we can help.

  • Sales is often the entry point, but our work extends across membership growth, marketing, team development, and guest service strategy.

    1. It’s simple:

    • Book a free discovery call

    • Get a tailored proposal for your needs

    • Decide when to begin
      No long-term contracts required.

Connect with Pinzone Hospitality to discover how we can support your success

Ready to grow your membership, boost sales, or level up your guest experience?

Pinzone Hospitality partners with teams across the industry to drive results, build stronger communities, and create standout experiences, on the floor, at events, and behind the scenes.

Contact Number

617-549-2294

Email Address

mary@pinzonehospitality.com